Refunds/Returns/Shipping

QUESTIONS ABOUT YOUR ORDER

How long will it take my order to arrive?

Please allow up to 3 business days for your order to be processed. If your order is placed after business hours or on a holiday, it will begin processing on the next business day.

What are your operating days and hours?

We are open Monday through Friday, 9 am until 5 pm Eastern Standard Time. We are closed on all federal holidays.

How do you ship?

We will generally use the United States Postal Service for all shipments. Wholesale shipments will ship through UPS unless otherwise requested. We will ship to PO boxes as well as APO and FPO addresses.

What is your cancellation policy? 

If the order is within 24 hours of the initial purchase the order may be cancelled. Anytime after this 24 hour period, we are unable to cancel simply because our order fulfillment system is designed to get orders out as quickly and efficiently as possible.

What is your return policy?

All of our products are handcrafted, but if your item arrives in an unusable condition it may be returned for a full refund. You will have up to 15 days from the date of receipt to contact us to arrange for a new item or a full refund. If you do not like the item it must in new condition and may be returned at the customers expense for shipping.  Should you have any problems with your order, please contact us at info@confidentgirls.net as we are committed to customer satisfaction.

What happens if items were damaged during shipping?

Damage or loss during the shipment process is the responsibility of the delivery company, such as USPS. Claims must be filed by the addressee with the carrier to initiate any and all damage claims. We will be happy to assist if you are having difficulties.

What if a package is lost or stolen?

We are not responsible for lost or stolen packages. If USPS or other carrier tracking identifies the package as delivered, we will not reship the order.

Monthly Subscription Products

  • Only $37.99 per box
  • Unique self-care boxes every month
  • Up to $100+ value in every box
  • Renews every 3 months
  • 7 to 8 full sized products
  • Ships worldwide
  • Hassle-free skips/cancels!

Frequently Asked Questions

Can I receive a free Confident Crate box to review for my blog or YouTube channel?

We do offer promotional boxes for review, but they are limited to a certain number that we can send out, monthly.

If you are interested in sharing our product with the world, please send us an email at info@confidentcrate.com. Please include the name of your blog, monthly statistics and other information that could help us make a decision. Please make sure you meet the following requirements:

  • Your site or channel is related to Japanese culture or snacks.
  • Your site or channel is established and has consistent views online (unfortunately we cannot work with brand new accounts).
  • You are able to verify that you are the owner of the site or channel, either by email from a certifiable email address or messaging directly from your Twitter, Facebook or YouTube account.

Am I able to purchase one box, without subscribing?

At this time we are only offering recurring subscriptions. However, you can easily purchase just one box by subscribing and then cancelling your subscription right away. That way you will only be billed for the one month’s box.

What do I get in my box?

Each month you will receive a box full of cute merchandise ranging from plushies, squishies, daily practical goods, stationery and a DIY project specially curated and hand-picked for you!

Each monthly box includes 6-8 items from these categories:

  • Pins and Patches
  • Stationery
  • Bags & Pouches
  • Skin care
  • Wearable & Accessories
  • Squishies & Toys

When does my box ship and how long will it take to arrive?

We ship your box immediately (within 3 business days) after the order is placed.

We estimate the boxes to arrive within 1-4 weeks after the ship date depending on your location. If you have a prepaid multi-month subscription, your second month’s box will be sent out on the 15th of the following month.

You will receive a confirmation email when your box ships.

If you haven't received your box by the expected arrival time, we suggest you to wait 2 weeks before submitting any inquiries.

How much is shipping?

Shipping is FREE in the U.S.

When I sign up for a 3, 6 or 12 months plan, is it all charged up front?

Yes. You are charged in advance the full discounted price for your subscription choice.

Our Mission

To be a Confident Girl means that you know who you are and you’re not afraid to show it! We understand that having confidence doesn’t always come easy, so we’re here to help you celebrate everything that makes you unique! That is where Confident Crate steps in. We are a subscription box for Confident Girls made by Confident Girls. Our collection of bath and body products made with quality plant based ingredients is combined with fun items and an extra dose of love and positivity blended right into each item. Confident Girls which is a platform for positive change. Confident Girls was created by a then 11-year-old kidpreneur, Alex, and her mom. This mommy-daughter team have been working for the last seven years to build a movement to teach young girls about body image and self-worth. They want to change the conversation with young girls about body image and self-worth from the societal message of “mask who you are” to a healthier one of, “love who you are.”