FAQ | Confident Girls

FAQ

Why choose handmade soap?

Handmade soap is created without the harsh chemical additives that are found elsewhere on the market. Commercial soap often includes preservatives, sulfates, and a variety of harsh detergents that can damage the skin.

What is handmade soap?

Handmade soap will generally contain a combination of distilled water, lye (sodium hydroxide), oils and butters. When the lye solution is combined with the oils and butters, it creates a chemical reaction known as "saponification." The result of saponification is soap. There is no lye in fully saponified soap. Real soap can only be made through the use of lye.

Do you test on animals?

We never test on animals, just on friends and family!

How long should my soap last?

Well the short answer is, "it depends." If properly stored and drained, it could last for a couple of weeks. It should be stored on a well-ventilated soap dish. The soap, prior to use, will last forever. The surface scent may fade, but once it hits the water the fragrance will return. The longer the soap sits, the gentler and milder it becomes. 

Can I find your products in stores?

Unfortunately not. All of our products are online only, at least at this point in time.

Will you come speak to my daughter’s school?

Patrice is actively involved with the community and speaking to girls’ groups about self-confidence and leadership. If you are interested in having her speak, please contact us at customer.service@confidentgirls.net.

 

QUESTIONS ABOUT YOUR ORDER

How long will it take my order to arrive?

Please allow 3-5 business days for your order to be processed. If your order is placed after business hours or on a holiday, it will begin processing on the next business day.

What are your operating days and hours?

We are open Monday through Friday, 9 am until 5 pm Eastern Standard Time. We are closed on all federal holidays.

How do you ship?

We will generally use the US Postal Service for all shipments. We will ship to PO boxes as well as APO and FPO addresses.

What is your cancellation policy? 

Our cancellation policy is simple. If the order is within the 3 to 5 business day processing window, we are unable to cancel simply because our order fulfillment system is designed to get orders out as quickly and efficiently as possible.

What is your return policy?

All of our products are handcrafted and therefore all sales are final. Should you have any problems with your order, please contact us at customer.service@confidentgirls.net as we are committed to customer satisfaction.

What happens if items were damaged during shipping?

Damage or loss during the shipment process is the responsibility of the delivery company, such as USPS. Claims must be filed by the addressee with the carrier to initiate any and all damage claims. We will be happy to assist if you are having difficulties.

What if a package is lost or stolen?

We are not responsible for lost or stolen packages. If USPS or other carrier tracking identifies the package just delivered, we will not reship the order.

Monthly Subscription Products

  • Only $37.99 per box
  • Unique self-care boxes every month
  • Up to $100+ value in every box
  • Renews every 3 months
  • 7 to 8 full sized products
  • Ships worldwide
  • Hassle-free skips/cancels!

Frequently Asked Questions

Can I receive a free Confident Crate box to review for my blog or YouTube channel?

We do offer promotional boxes for review, but they are limited to a certain number that we can send out, monthly.

If you are interested in sharing our product with the world, please send us an email at info@confidentcrate.com. Please include the name of your blog, monthly statistics and other information that could help us make a decision. Please make sure you meet the following requirements:

  • Your site or channel is related to Japanese culture or snacks.
  • Your site or channel is established and has consistent views online (unfortunately we cannot work with brand new accounts).
  • You are able to verify that you are the owner of the site or channel, either by email from a certifiable email address or messaging directly from your Twitter, Facebook or YouTube account.

Am I able to purchase one box, without subscribing?

At this time we are only offering recurring subscriptions. However, you can easily purchase just one box by subscribing and then cancelling your subscription right away. That way you will only be billed for the one month’s box.

What do I get in my box?

Each month you will receive a box full of cute merchandise ranging from plushies, squishies, daily practical goods, stationery and a DIY project specially curated and hand-picked for you!

Each monthly box includes 6-8 items from these categories:

  • Pins and Patches
  • Stationery
  • Bags & Pouches
  • Skin care
  • Wearable & Accessories
  • Squishies & Toys

When does my box ship and how long will it take to arrive?

We ship your box immediately (within 3 business days) after the order is placed.

We estimate the boxes to arrive within 1-4 weeks after the ship date depending on your location. If you have a prepaid multi-month subscription, your second month’s box will be sent out on the 15th of the following month.

You will receive a confirmation email when your box ships.

If you haven't received your box by the expected arrival time, we suggest you to wait 2 weeks before submitting any inquiries.

How much is shipping?

Shipping is FREE in the U.S.

When I sign up for a 3, 6 or 12 months plan, is it all charged up front?

Yes. You are charged in advance the full discounted price for your subscription choice.

Our Mission

To be a Confident Girl means that you know who you are and you’re not afraid to show it! We understand that having confidence doesn’t always come easy, so we’re here to help you celebrate everything that makes you unique! That is where Confident Crate steps in. We are a subscription box for Confident Girls made by Confident Girls. Our collection of bath and body products made with quality plant based ingredients is combined with fun items and an extra dose of love and positivity blended right into each item. Confident Girls which is a platform for positive change. Confident Girls was created by a then 11-year-old kidpreneur, Alex, and her mom. This mommy-daughter team have been working for the last seven years to build a movement to teach young girls about body image and self-worth. They want to change the conversation with young girls about body image and self-worth from the societal message of “mask who you are” to a healthier one of, “love who you are.”